With the experienced accrued with over 200 Italian companies of differing sizes and areas of operation, today Sarce is one of the best qualified partners for designing and developing Operational Monitoring systems.
The Sarce team dedicated to the field of Monitoring is made up of various professional individuals capable of accompanying the client through all the phases of the project, offering for each one the professional advice and experience appropriate to the work to be carried out.
An understanding of the quantitative and qualitative dynamics of the events involved in business make it possible to take rapid and effective decisions, and are today a fundamental resource for overcoming competitive pressure and improving the position in the market.
The correct identification of information needs and the subsequent definition of the logical model for handling the necessary data is a critical moment in the project, which requires that the working group bring into play resources with the greatest experience and ability.
Thanks to the wealth of knowledge acquired in now almost twenty years of consultancy, we can offer Management the necessary assistance both in the design of information tools of a strategic nature, and in the definition of reports for the period by period monitoring of the company’s progress.

The development of a monitoring system requires a careful analysis of the basic data which must be gathered and processed, with the aim of verifying the previously stipulated requirements of accuracy, completeness and timeliness. In fact from this analysis must come either the feasibility of the design of the model, with a plan of any actions needed to optimise the management processes, or its non-feasibility, and hence a revision of the objectives and/or the anticipated development times.

Our approach pays the greatest attention to this aspect, which has a major bearing on timescales, costs, and, in the final analysis, on the success of the entire project. For this reason the skills of our consultants are not limited to just the matter of operational control, but extend also to company processes and the traditional computing structures on which they are based. But it is above all the experience, in particular that developed in the most critical of situations, that we offer to our clients as a valuable first support for the feasibility analysis, with its resultant estimates of timescales and costs, and then for the definition and execution of activities for reviewing the processes.
Our approach to the development of the model involves three principal steps:
1- Gathering of the basic data, where they originate, and at the greatest level of detail consistent with the informational requirements of the model.
2- Classification of the data, collected into a data warehouse designed specifically to enable production of the management control analyses, to be made available to all the users concerned.
3- Development of an enquiry and reporting system which, extracting the data from the data warehouse for monitoring, processes them and presents them in accordance with the informational requirements of each user of the system.

The tools which we offer consist of standard software, which makes it possible for clients to be able to develop the entire model or a part of it by themselves.

Sarce makes available Product Specialists which are able in this phase to:
Hand-hold the client through the activities of parameterisation of the software, on the basis of the application to be created
Develop the application directly, where expressly requested by the client
Follow the client through the phases of signing off and live running of the developed system
Instruct personnel in the use and maintenance of the system.  
To handle an Operational Monitoring project requires tools designed specifically for the purpose, which make available functions capable of speeding up and automating the different development, maintenance and implementation activities.

In particular, the software tools must guarantee:
1. The complete automation of the function of gathering the basic data through integration with feeder sub-systems.
2. The presence of interactive monitoring functions focussed on ensuring that each data item entered into the system conforms to the requirements of form and content called for by the model.
3. The availability of tools for the free presentation of information, both in a graphical form and in the form of classical company reports.

Sarce uses CDR as the solution for the construction of a data warehouse and Business Intelligence tools such as Business Objects and Board for the role of representation of information. Please see the relevant section of the site for further information about these tools.

Documentation of the model and the applications
Full documentation of the logic and the contents of the model, as well as of the functions for processing and production of the information, is an asset of at least equal value to that of the product itself and the applications developed, guaranteeing the continuity of the system over the years without the need to rely on any single individual.
Sarce’s consultants offer a service to develop the documentation to the level of detail and completeness requested by the client, both during the analysis and development phases, and following sign-off of the application.
The amount of the investment, the timescales and the impact on the organisation which characterise the more complex projects call for a structured approach, with activities of coordination of the various resources and verification of the results and the progress.
Sarce offers the services of a Project Manager with skills not limited just to project management techniques, but, in view of the importance of direct dialogue between the different participants in the project, extending also to matters of operational monitoring, the tools being used and their integration into the realms of management processes.